Privacy Policy – How kp365 Protects Your Data

1 About This Policy

This Privacy Policy describes how kp365 ("we", "us", "the Platform", "kp365") collects, processes, stores, and protects the personal data of players who register and use our online betting and gaming platform at kp365.win.

kp365 is an online entertainment platform offering sports betting — with a focus on Cricket, Pakistan Super League (PSL), T20 internationals, Football, and Esports — alongside slot games and live casino products. All financial transactions on the platform are processed in Pakistani Rupees (PKR).

We are committed to handling your personal data with respect, transparency, and appropriate security measures. This policy is written in plain English so that Pakistani players can understand exactly what we do with their information. If you have any questions after reading this policy, our support team is available via live chat at any time.

This policy should be read alongside our Terms and Conditions and our Responsible Gaming policy, both of which contain additional information relevant to your account.

2 Personal Data We Collect

The personal data we collect falls into the following categories:

3 How We Collect Your Data

We collect personal data through the following means:

• Directly from you — when you register an account, complete identity verification, make a deposit or withdrawal, contact support, or update your account settings.
• Automatically — when you use the platform, our servers and analytics tools automatically record technical and usage data such as your IP address, browser type, and which pages or games you interact with.
• From payment providers — when you make a deposit or withdrawal via JazzCash, Easypaisa, Raast, a bank transfer, or a card, the payment provider shares the transaction confirmation and relevant reference details with us to reconcile your account.
• From identity verification providers — if we use a third-party KYC service to verify the authenticity of documents you submit, that provider may share a verification result and supporting data with us.
• From cookies and similar technologies — as described in Section 10 of this policy.

4 How We Use Your Personal Data

kp365 uses the personal data we collect for the following purposes:

• Account management: Creating and maintaining your player account, processing logins, and keeping your account information up to date.
• Payment processing: Handling PKR deposits and withdrawals through supported payment methods and reconciling your account balance accurately.
• Identity verification: Confirming that you are who you say you are, that you meet the minimum age requirement of 18 years, and that your payment method belongs to you.
• Security and fraud prevention: Monitoring account activity for signs of unauthorised access, fraudulent transactions, multi-accounting, or bonus abuse.
• Responsible gaming: Monitoring usage patterns to identify signs of problem gambling behaviour and to apply any self-imposed limits or restrictions you have requested.
• Customer support: Responding to your questions, resolving disputes, and processing account-related requests.
• Platform improvement: Understanding how players use kp365 so we can fix issues, improve performance, and develop better features for Pakistani players.
• Marketing communications: Sending you information about bonuses, Cricket betting promotions, PSL season offers, and slot game releases — but only where you have opted in to receive these communications. You can opt out at any time from your account settings.
• Legal and compliance obligations: Retaining records as required, responding to lawful requests from authorities, and managing any legal claims.

5 Legal Basis for Processing

kp365 processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to operate your account, process your deposits and withdrawals in PKR, and provide the services you signed up for.
• Legal obligation: Processing required to comply with applicable laws, including anti-money-laundering obligations and age verification requirements.
• Legitimate interests: Processing carried out for fraud detection, security monitoring, platform improvement, and responsible gaming monitoring — where these interests are not overridden by your privacy rights.
• Consent: Marketing communications are sent only where you have given explicit consent. You may withdraw this consent at any time by updating your communication preferences in your account settings or by contacting support.

6 Sharing Your Personal Data

kp365 does not sell, rent, or trade your personal data. We share it only in the following limited circumstances:

• Payment processors: JazzCash, Easypaisa, Raast, partner banks, and card processors receive only the data necessary to complete your transactions. Each provider operates under its own privacy policy.
• Identity verification providers: Third-party KYC providers receive your submitted documents to carry out verification. They are contractually bound to use this data only for verification purposes.
• Game studios: Our slot and live casino game providers may receive anonymised session and technical data for game performance monitoring. They do not receive your identity or payment details.
• Analytics providers: We use analytics tools to understand platform usage. These tools receive anonymised or aggregated data — they do not receive your name, CNIC, or financial information.
• Legal and regulatory authorities: Where we are required by law or a lawful order to disclose information, we will do so. We will notify you where legally permitted.
• Business transfers: If kp365's business is transferred or merged, player data may form part of the transferred assets. We would notify affected players before any such transfer takes effect.

7 How Long We Keep Your Data

kp365 retains your personal data for as long as your account is active and for a period after closure as required by our legal and compliance obligations. The general retention periods are as follows:

• Account and identity data: Retained for the lifetime of your account and for a minimum period after account closure as required for legal compliance.
• Transaction records: Financial records including PKR deposit and withdrawal history are retained for a minimum of five years after the last transaction, in line with standard financial record-keeping requirements.
• Identity verification documents: Retained for the period required for compliance purposes and then securely deleted.
• Support communications: Live chat and email records are retained for a reasonable period to allow dispute resolution and quality assurance review.
• Marketing preferences: Consent records are retained as long as relevant to demonstrate compliance with communication preferences.
• Technical and usage logs: Retained for a rolling period sufficient for security analysis and fraud detection, after which they are deleted or anonymised.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

8 How We Keep Your Data Secure

kp365 applies a range of technical and organisational security measures to protect your personal data from unauthorised access, loss, or disclosure:

• All data transmitted between your device and kp365 is protected using SSL/TLS encryption.
• Passwords are stored using one-way hashing — kp365 staff cannot see your password in plain text.
• Access to personal data within the organisation is restricted to staff who need it to perform their role, and access is logged.
• Payment data is handled through PCI-compliant payment processors. kp365 does not store full card numbers on its own servers.
• Identity documents are stored in a secure, access-controlled environment with strict internal access policies.
• We conduct regular internal reviews of our data security practices and act promptly on any identified vulnerabilities.

Despite these measures, no online platform can guarantee absolute security. You are also responsible for keeping your account credentials secure — please review Section 4 of our Terms and Conditions for account security guidance.

9 Your Data Rights

As a registered player on kp365, you have the following rights in relation to your personal data:

To exercise any of these rights, contact our support team via live chat or email. We will respond to all verified requests within a reasonable timeframe. We may need to verify your identity before processing a data rights request.

10 Cookies and Tracking Technologies

kp365 uses cookies and similar tracking technologies on the platform. Cookies are small files stored on your device that help the platform function correctly and give us insights into how players use the site.

The cookies we use fall into these categories:

• Strictly necessary cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit. You cannot opt out of these without affecting the platform's ability to operate.
• Functional cookies: Remember your preferences such as language and display settings so you do not have to re-enter them each visit.
• Analytics cookies: Help us understand how players navigate the platform — which pages are most visited, where players encounter issues, and how session flows work. This data is used in aggregate and does not identify you personally.
• Security cookies: Used to detect fraudulent behaviour and protect your account from unauthorised access.

You can manage cookie preferences through your browser settings. Most browsers allow you to view, block, or delete cookies. Note that blocking certain cookies may affect platform functionality — for example, you may need to log in again on every visit if session cookies are blocked.

11 Children and Minors

kp365 is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Registration requires players to confirm they are 18 or older, and we verify age as part of the KYC process.

If we become aware that a player under the age of 18 has created an account, we will close the account immediately, void any bets placed, and securely delete the personal data associated with that account.

If you believe a minor has registered on kp365, please contact our support team immediately so we can investigate and take action.

12 Third-Party Links

The kp365 platform may contain links to third-party websites or services in certain contexts — for example, links to payment provider support pages. kp365 has no control over the content or privacy practices of third-party sites. Visiting a third-party site from kp365 is governed by that site's own privacy policy, not this one.

We recommend reviewing the privacy policy of any third-party site before providing them with personal information.

13 Changes to This Privacy Policy

kp365 may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable laws, or improvements to our data practices. When material changes are made, we will notify registered players by email or via an in-platform notification.

The updated policy will be published on this page with a revised "Last Updated" date at the top. We encourage you to review this policy periodically, especially if you have been away from the platform for an extended period.

Your continued use of kp365 following a policy update constitutes your acceptance of the revised terms. If you do not agree with changes to this policy, please contact our support team to discuss your options, including account closure.

14 Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way kp365 handles your personal data, please get in touch with our support team:

You can also reach us 24/7 through the live chat feature available on the platform. For account-specific data requests, please have your registered email address ready so we can verify your identity before processing the request.

For questions about responsible gaming, self-exclusion, or betting limits, please visit our Responsible Gaming page or speak directly to a support agent via live chat.